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Store Operations
Foundations of Pawnbroking
Sample Lesson
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Foundations of Pawnbroking
4 Topics
|
2 Quizzes
History of Pawnbroking
History of Pawnbroking
Ethical Foundation and Business Ethics
Ethical Foundation and Business Ethics
Virtual (Optional)
Types of Customers and Ethical Engagement
Empathy vs. Sympathy in Customer Relations
Core Pawn Skills
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Core Pawn Skills
4 Topics
Pawn Transactions and Profit Centers
Loan-to-Value (LTV) Evaluation
Qualifying Merchandise and Detecting Fraud
Pawn Ticket Essentials
Store Security and Risk Management
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Store Security and Risk Management
4 Topics
Handling and Securing Cash
Basic Math and Cash Handling Policies
Detecting Counterfeit Money
Risk Mitigation Practices
Regulatory Compliance
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Regulatory Compliance
5 Topics
Truth in Lending Act
Military Lending Act
Pawn Service Charges and State Compliance
Types of Identification and Law Enforcement Reporting
Form 8300 and OFAC Regulations
Customer Service Excellence
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Customer Service Excellence
5 Topics
Elements of Excellent Customer Service
Creating a Service Culture
Employee Excellence and Training
Effective Communication (Verbal and Non-Verbal)
Listening Skills and Customer Satisfaction
Conflict Resolution and Customer Loyalty
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Conflict Resolution and Customer Loyalty
4 Topics
Strategies for Effective Conflict Resolution
Building Customer Loyalty
Understanding Customer Intentions
Loan Growth Balance and Retention
Effective Merchandising
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Effective Merchandising
3 Topics
Merchandising Strategies and Store Layout
Inventory Management and Rotation
Lighting and Product Display Techniques
Previous Topic
Empathy vs. Sympathy in Customer Relations
Store Operations
Foundations of Pawnbroking
Empathy vs. Sympathy in Customer Relations
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